Delivery

This Delivery Policy outlines how orders are processed, produced, and shipped.

1. Order Processing & Production Time

All of our products are made to order through our print-on-demand partner. This means:

  • Orders are typically processed within 5 business days

  • Production begins once your order is confirmed and payment is received

  • Processing times may increase during peak periods (e.g., holidays or major sales)

Once your order is fulfilled, it will be shipped according to the selected shipping method.

2. Shipping Time & Delivery Estimates

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 3–7 business days after fulfillment

  • International: 7–21 business days after fulfillment

Please note:

  • These are estimates, not guarantees

  • Delivery times may be affected by carrier delays, customs processing, or external factors beyond our control

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Product type and quantity

  • Selected shipping method

We may offer free or discounted shipping promotions at our discretion.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take 24–48 hours to update

  • It is the customer’s responsibility to monitor shipment progress

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • If an order is returned due to an address issue, the customer will be responsible for reshipping costs

6. Lost, Stolen, or Delayed Packages

Once an order is handed over to the shipping carrier:

  • We are not liable for lost or stolen packages marked as delivered

  • If your package is significantly delayed or appears lost, please contact us within 14 days of the expected delivery date

We will work with the carrier to investigate and determine next steps.

7. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are determined by your local customs authority and are not included in our prices or shipping fees

Failure to pay customs fees may result in the package being returned or destroyed.

8. Multiple Shipments

Some orders may be shipped in separate packages due to:

  • Product availability

  • Different fulfillment locations

You will receive separate tracking numbers if this occurs.

9. Delivery Issues

If you experience any issues with your delivery, please contact us at: info@creatineinfo.org

Include:

  • Your order number

  • A detailed description of the issue

We will respond within 1–2 business days.

10. Policy Updates

We reserve the right to update this Delivery Policy at any time. Changes will be posted on this page with an updated revision date.